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Frequently Asked Questions

What happens next?

  • If you would like to know more about working with Helen, contact her by phone, text, email or message (see contact page). She will arrange to call you at a suitable time to discuss how you can work together

What are your fees?

  • ​Each session is £60 which is to be paid by direct bank transfer prior to each session

  • A concessionary rate can of £45 is available for those on a low income

When will I see you?

  • We will arrange a mutually convenient time, dependent on availability

  • Helen works weekdays between the hours of 8am-6pm 

  • Each session lasts 50 minutes and can be conducted face-to-face, by telephone or through a secure video link

  • The number of sessions does not need to be decided at the outset - the average is around 8 sessions, but you can decide what meets your needs

Where will we meet?

  • Southampton Counselling is based in central Southampton (SO15), and is easily accessible on foot, car, bus or train (15 minute walk from Southampton Central station)

  • Helen can arrange to provide sessions in your own home if this is more suitable for you - this applies if you live within a 10 mile radius of Southampton Counselling and will incur an additional charge which takes into account travel and time

  • Telephone and video call counselling sessions are becoming increasingly popular and offer the advantage that you are able to remain in the comfort of your own home for sessions. 

How can I trust you?

  • Helen is a registered member of the British Association of Counselling & Psychotherapy (BACP) and adheres to their code of ethics and professional conduct (

  • Confidentiality and privacy are considered of utmost importance at Southampton Counselling, along with a commitment to you as the client

  • If Helen feels for any reason that she is not the best person to work with you, she will discuss this with you

  • Regular professional supervision is required by all counsellors and in addition Helen keeps up to date professionally through continued professional development

  • All personal data is held in accordance with data protection laws (General Data Protection Regulation - GDPR)

What is the difference between counselling and psychotherapy?

  • The terms counselling and psychotherapy are sometimes used interchangeably, or in different ways, so there is no common agreement on their meanings. There is, however, a general consensus that a psychotherapist is able to work at greater depth and with a wider range of clients

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